Not everyone records, you don't join an event with that mindset; that the host will fok u up in someway. Why would the user report lies? the user must've felt he/she is done wrong hence the report is made with words. If you guys dont make ur staff auto-record then why do i always see them saying ' i will check replay later', when things get wrong.
in the past staff reports were not common but when a particular user had reported the staff then the staff did show the evidence and tried to convey their perspective. I dont see why the same cannot be done nowadays? it simply looks like u guys dont want to get into drama and avoid punishing ur staff.
Their are plenty out there who can easily replace ur current staff. no harm in deleting em/
