Dear, Customers.
We've identified (through customer reporting and nightly testing) an intermittent packet loss issue towards one of our racks in Amsterdam/DBA facility. This issue is happening since Aug/26 at random times/intervals.
Currently, we've scheduled with our team, the maintenance window to replace the rack switch and the optical fibers of the 2x10 Gbps set.
The scheduled time for the replacement procedure is between : Aug/27 23
0 to Aug/28 02:00 (CEST).
** There will be disconnections, packet loss or downtimes during this maintenance, since all cables will be replaced, please make sure to warn your users/customers. **
-- Update 1 - Aug/28 01:24 (CEST) --
We're currently working on it, although this procedure is getting delayed, because we must perform cable moving work and also move delicate power parts to keep the servers up during the procedure. We'll add more updates while the work is being performed or once it is done.
