Could you also do the following:
How to get a DirectX dialog report:
- Click on "START"
- (If you are using XP) Click "run"
- Type in "dxdiag" and click "OK"
- Click "Save all Information..." and save the text file to a location of your choice
- Open that text file and copy+paste its contents to pastebin.com, then include its link in your help thread.